Hubspot careers how to#

So, the first thing you should do is find out what the problem is. Okay, so the first step when a customer has a problem is to listen. We're going to look at expressions we use to show we're listening, expressions to apologize, expressions that can help us solve problems, and expressions to thank customers.

'LAST', what does it stand for? Well, if a customer has a problem, the first thing you should do is listen to their problem, the next thing you should do is apologize, solve their problem, and thank them. In this video what I'm going to teach you is: What do you do when a customer has a problem? Okay? So, a very easy thing to do when a customer has a problem is called the LAST approach. So, there's so many different problems customers might have at different types of businesses. What are some examples of some problems? Can you think of anything, a problem a customer might have? Maybe somebody charged them too much for something, maybe they're in a store and the lineups are too long, maybe a customer is at a hotel and they're very unhappy because the Wi-Fi isn't working or their bed's uncomfortable. So, there are many different problems that a customer might have. So, pretty much any time you're dealing with people from the public and they're customers and you're trying to help them, you're doing customer service. If you work in a business or even in a hospital, you'll be using customer service. If you're the manager of a store, you'll be using customer service. If you work at a restaurant as a server, you'll be using customer service, or as a hostess. If you work in a hotel, for example, as a clerk, you know, in the lobby, as a bellhop, you will be using customer service. There's many, many different jobs where you use customer service. You're also trying to meet their needs and expectations, and solve any problems or situations that they might have. So, to get started, let's talk a little bit about: What is customer service? So, customer service is when you have customers, of course, and you're trying to make your customers as comfortable and happy as possible.

I used to work in customer service, and this is actually one of the most important things I learned, and this is called the L-A-S-T or LAST approach. My name is Emma, and in today's video I am going to teach you a very, very important thing for customer service. After this video, watch Rebecca's video about phone customer service: рџ¤Ќ I'll also give you my customer service tips for dealing with an angry customer. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer service job. You will learn many polite expressions you can use with your customers.

Hubspot careers how to#

рџ¤Ќ Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service.